Privacy Policy

Privacy Policy Medily Prime Private Limited, registered under the Companies Act, having its office at 110, Linkway Estate, Link Road, Malad West, Mumbai 400064 runs and operates a technology-based online pharmacy that manages and operates an online ordering platform on the website located at the URL and a mobile application under the brand name ‘Medily Prime’ (collectively referred to as the “Platform”) which acts as an online platform providing to its customers (hereinafter referred to as ““User” or “Users” or “you” or “your””) convenience and fastest delivery at the best price by connecting the users to different vendors for their Products and/or Services and enabling different buyers to purchase the Products and/or Services offered by the vendors. This Privacy Policy governs the use of the platform, which helps users to register, communicate with the customer service team or to avail online service of pharmacies and track the same. For the purpose of this Privacy Policy, wherever the context so requires "You"/”Your” shall mean any natural or legal person who has agreed to become a customer/ user on the Website by providing personal information. Please read this Privacy Policy carefully to understand the Company’s policies and practices regarding the information collected by the Company. By using, browsing, accessing, or purchasing from the Platform you agree to be bound by the terms of this Privacy Policy and agree to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer or dissemination of your information in accordance with the terms of the Privacy Policy. We shall not use the User’s information in any manner except as provided under this Privacy Policy. This Privacy Policy sets out the type of information collected from the Users, including the nature of the Sensitive Personal Data or Information (defined hereinafter), the purpose, means, and modes of usage of such information, and how and to whom such information shall be transferred or disclosed by us. You may, at any time withdraw your consent for the collection and use of your information including Personal Information (defined hereinafter) or Sensitive Personal Data or Information. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent prior to the withdrawal. If you do not wish to provide the information the Company requires or do not agree to such terms of the Privacy Policy, we would request you to not use or access the platform as the information collected is essential for providing the promised services to you. In case of any doubts, questions, or comments about the Privacy Policy, please contact us at the email address mentioned at the end of this Privacy Policy. Personal Data or Type of Information collected from the user You may be asked to provide your information anytime you visit, access, use, or browse the Platform. We may share the information and use it consistent with the provisions of this Privacy Policy. We may also combine it with other information to provide and improve our Products, services, content, and advertising. You agree to provide information, which shall be true, correct, up to date, and accurate. You may access, amend, alter, or require the deletion of your information partially or fully by contacting us at 1) PERSONAL AND SENSITIVE INFORMATION: Identification Information: This means any input required to identify a person in order to carry out the required transactions or ordering procedures which may include but not limited to filling forms, creating an account, sending feedback, enabling a third party to supply goods/services or otherwise availing or participating in the Company Services (collectively, “Identification Activities”), we may ask you to provide certain information of self or any other person who is directly or indirectly involved in order for us to process your order or service request, suggest treatment or send a communication in relation to you which includes but is not limited to: (a) Full Name (b) Mobile Number and Contact Preferences (c) Residential Address or any other Address (d) Household and Family Information (e) Gender (f) Date Of Birth (g) Physical, physiological, and mental health conditions (h) Product Use Preferences and Behaviour (i) Location (j) Photographs (k) Any other information necessary to process your order/service request. • Security Information: This means any input required to secure the use of information, transactions or access to the platform to avoid involuntary misuse, pilferage intentionally or unintentionally which includes but is not limited to: (a) Password (b) Biometric Identity (c) Unique OTP (d) Any other information necessary to protect your order/service request. Financial Information: This means any input required from you to make payments in order to buy products from the platform or for us to refund payments in case of returns which includes but is not limited to: (a) Credit Card and other related information (b) Debit Card and other related information (c) Bank Account and other related information (d) Any Other Payment Instrument Details (e) Any other information necessary to process your order/service request. (Collectively, referred to as “Sensitive Personal Data or Information” We process this information only to the extent necessary to carry out its obligations to the licensed pharmacy or any other partner on the platform to ensure fulfilment of a requested order or service.) Some of the information we may ask you to provide in relation to any Identification Activity, may be identified as mandatory or voluntary. If you fail to provide any mandatory information for an Identification Activity, you may not be permitted to engage in that Identification Activity with the Company Service. 1(A) Use of Personal Information You agree that the platform may collect, use, and disclose your personal information to provide pharmacy services and products to you, to verify or determine your identity, and to comply with legal and regulatory requirements, all in accordance with this policy. The Company is permitted to hold personal information about him as part of its business records and, in accordance with applicable law, may use such information in the course of the Company’s business. We may disclose personally identifiable information about you to applicable law enforcement agencies or to other third parties in connection with the enforcement of our rights under this Agreement and other legitimate business functions. We may obtain, collect, use, and release confidential customer information as permitted or required by law or in a court proceeding or with your consent or as necessary to process transactions. 2) NON- PERSONAL INFORMATION: Non Personal Information includes information, which is collected passively using various technologies and is strictly for statistical purposes and to determine the visitor traffic patterns through the Transaction Platform Website and cannot, in and of itself, be used to specifically identify you. When you interact with the Transaction Platform Website, we automatically collect certain personal non-identifiable information ("Non-Personal Information"). The Non-Personal Information we collect includes but is not limited to, (a) Your Internet Protocol ("IP") address, (b) Domain name of your internet service provider, (c) Approximate geographic location, (d) Record of the Transaction Platform Website pages that you visit, (e) Time of your visits, (f) Your testimonials and ratings, (g) Information collected through cookies, web beacons, pixel tags and other tracking technologies, (h) Aggregated Personal Information that cannot be used to specifically identify you. 2(A) Use Of Non- Personal Information: In general, we use Non-Personal Information to help us improve the service and customize the user experience. We may also aggregate Non-Personal Information in order to track trends and analyze use patterns of the Service. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers, and other third parties at our sole discretion. The Platform uses temporary cookies to store certain data. We do not store Personal Information in the cookies. Information collected by us, by any means whatsoever, that does not personally identify the User as an individual (such as patterns of utilization described above) is exclusively owned by us and may be used by us and third-party service providers for technical administration of the Platforms, user administration, research, development, and other purposes. Security The security of your Personal Information is important to us. We have implemented security policies, rules and technical measures, as required under applicable law including firewalls, transport layer security, and other physical and electronic security measures to protect the Personal Information that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss. When you submit your information on the Platform, your information is protected through our security systems. Your information is contained within secured networks and is only accessible by a limited number of authorized persons who have access rights to such systems or otherwise require such information for the purposes provided in this Privacy Policy. These authorized persons are also under an obligation to keep such information confidential. Although we make the best possible efforts to transmit and store all the information provided by you in a secure operating environment that is not open to public, you understand and acknowledge that there is no such thing as complete security and we do not guarantee that there will be no unintended disclosures of any information and potential security breaches. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive your Personal Information or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc. Social Media If you are a user of Facebook, Twitter, Instagram or any other social media sites with public account settings and you comment or review we will be able to pull your reviews of our products from the social media sites and post them on our Websites. This is so that we can share your opinions about our products with the visitors of our Websites. Before being posted on our Websites, your comments will be reviewed by us. By posting or otherwise making available any content about your Medily Prime experience on a public social media platform, and responding “yes” if we ask for your permission to re-post content on our owned channels, such as Facebook, Pinterest, YouTube, Twitter, Instagram, and others, you represent and warrant that you are eighteen (18) years of age or older and that you agree to the terms and conditions listed on our page on the website. Cookies Policy: To facilitate and customize your experience with the Company Service, we may store cookies on your computer or other similar device through which you access the Company Service. By using the Company Service, you agree and consent to the Company to place cookies on your Computer or mobile or any other device which you may use to access the Company Service. A cookie is a small text file that is stored on your computer or other device for record-keeping purposes that contains information about you. To facilitate and customize your user experience with the Company Service, we may store cookies on your mobile/computer or other similar device through which you may access the Company Service to track and target your interests and to collect information from you. We may use Third Party Service Providers to display advertisements on the Company Service who as part of their service, they may place separate cookies on your computer or similar device. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by the Company Service only and does not cover the use of cookies by any Third-Party Service Provider. Most browsers/apps automatically accept cookies; however, you may be able to modify your browser/mobile settings to decline cookies. If you decline or delete these cookies, some parts of the Company Service may not work properly. Please note that we only collect your Personally Identifiable Information to conduct our business and to enable us to deliver and improve our services. We do not for any reason whatsoever sell your Personally Identifiable Information to any third party or otherwise trade on it. This Privacy Policy only addresses the use and disclosure of the information we collect from you through the Company Service and Website. Other websites or services that may be accessible through the Company Service may have their own privacy policies and data collection, use, and disclosure practices. If you use/ visit any such website, we urge you to review that website’s privacy policy. We are not responsible for the policies or practices of third parties. Privacy Settings As a user, you may have limited access to privacy settings. These settings help hide the information you might want to share with other users and/or the public. It is up to you to select the appropriate privacy settings. If you do not agree with the available privacy settings, please stop using the Company Service. Intellectual Property Rights and Restrictions The Platform and the Company Service are controlled and operated by the Company. All material on the platform, including but not limited to logos, images, illustrations, and video clips (“ Proprietary Material”), are protected by copyrights, trademarks, and other intellectual property rights. You must not copy, reproduce, republish, upload, post, transmit, or distribute such Proprietary Material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Any use of the Proprietary Material for any purpose is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited. Children’s Privacy The Platform is not directed toward minors. We do not knowingly collect Personal Information from any User who is under 18 (Eighteen) years of age. If we are made aware that we have collected the Personal Information of a person below the age of 18 (Eighteen) years, we will take steps to delete the information within a reasonable time. If a parent or guardian becomes aware that his or her child has provided his/ her information on the Platform without their consent, he or she shall contact us at for the deletion of such information. In the event of a person below the age of 18 (Eighteen) uses the services in contravention of the Privacy Policy and Terms, we shall not be held liable or responsible for any damage or injury suffered by such person. Your Rights If you have rights concerning access, disclosure, amendment, or deletion (as determined by applicable law), you may contact us at the address or email listed below. Opt-Out Policy: You can always choose not to provide any information which you do not wish to share. There is although certain information which is mandatory required to engage and participate in the Company Service. Other users may be able to identify you, or associate you with your account, in case you include such Personally Identifiable Information in the content you post publicly. Please note that the messages you send or receive using the Company Service are only private to the extent that both you and the person you are communicating with keep them private. For example, if you send a message to another user, that user may choose to publicly post it, then in that case, the Company will not be liable for such disclosure and the terms of this Privacy Policy do not extend to such sharing of information. Further, the Company may access and disclose such messages during any investigations relating to use of the Company Service. If you wish to remove your contact information from all our mailing lists and newsletters, you can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively, you can contact us at We reserve the right to limit membership based on the availability of contact information. All Users will be notified by email prior to any actions taken. Retention of Information We will retain your information and any data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted under the applicable law. We reserve the right to amend or alter this Privacy Policy at any time. The Privacy Policy, as and when altered, shall be updated on the platform. We encourage you to review this Privacy Policy whenever you visit our Platform to understand how your personal information is used. Customer Service and Grievance Redressal In case, you have any questions, grievances or complaints about this Privacy Policy, or about the Platform, you may contact our grievance officer at the below-mentioned details: Email:

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In compliance with Drug Cosmetic Act and Rules, we don't process requests for Schedule X and habit forming drugs. For Schedule H and H1 drugs, you need to upload a vaild prescription from a registered medical practitioner